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  • PROCON: Firms Still Not Obeying Customer Service Rules

    Tuesday, March 10th, 2009

    Recently Brazil’s Justice Ministry (MJ) warned firms that they better get fully into compliance with the customer service decree (“SAC Decree” or “call center decree”) and its related portarias.  Now the consumer protection authority (PROCON) of Brazil’s economic powerhouse, São Paulo (SP), reports on where compliance stands after the Ministry warning and its efforts to […]

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    Eco-certification for Tourism – The Role of Green Globe, Part I

    Sunday, September 10th, 2006

    In my friend Jaime’s essay on sustainable tourism, he said:

    It is necessary to change, tighten and to enforce the parameters of environmental requirements. In addition to sanctions, the creation of an environmental movement should be encouraged, in association with private international organizations like Green Globe or Blue Flag that conduct independent audits and establish regional […]

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