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  • PROCON: Firms Still Not Obeying Customer Service Rules

    Tuesday, March 10th, 2009

    Recently Brazil’s Justice Ministry (MJ) warned firms that they better get fully into compliance with the customer service decree (“SAC Decree” or “call center decree”) and its related portarias.  Now the consumer protection authority (PROCON) of Brazil’s economic powerhouse, São Paulo (SP), reports on where compliance stands after the Ministry warning and its efforts to […]

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    A Cell Phone Recycling Deal for Chile

    Tuesday, April 24th, 2007

    Movistar and Nokia have announced a major cell phone recycling program for Chile. Movistar is a subsidiary of Spain’s Grupo Telefónica that is Chile’s leading mobile telephone service provider (5.5 million clients by end-2006, versus 5 million for Entel PCS and 2 million for Claro).
    Under the program, “ReciclaMe” (“recycle me”) drop off points (such […]

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