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    Guyana Launches Consultations on Consumer Protection Legislation

    Wednesday, May 6th, 2009

    [Temas Observation: I have just one question: Why did it take nearly three years for the President to float this legislation again?]
    From the Guyana’s Government Information Agency (GINA):
    Consultation begins on Consumer Protection Legislation – to ensure consumers rights are protected
    Steps are currently being undertaken by the Commerce Ministry’s Consumer Affairs Division to ensure that consumers’ […]

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    IDEC Calls for National Do-Not-Call List

    Saturday, March 28th, 2009

    Brazil’s premier national consumer group, the Consumer Defense Institute (IDEC), is calling for a national do-not-call registry to allow Brazilian consumers to stop telemarketing calls to their phones.
    Last October São Paulo State adopted a skeletal law (“skeletal” because the governor line-item vetoed much of it) creating such a registry for consumers in that state.  The […]

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    DR Authority Criticizes Deceptive Advertising by Stores

    Friday, March 20th, 2009

    When you move to a new country, you immediately start noticing how it differs from your former home.  Differences that perhaps you knew about intellectually and maybe even noticed in visits before you moved, but they just did not truly sink in before you were actually confronted by them in daily life.  When my family […]

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    Taking the Campaign on Advertising to Kids to the Streets of Santiago

    Sunday, March 15th, 2009
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    ACODECO “Declares War on Junk Food”

    Wednesday, March 11th, 2009

    To commemorate World Consumer Rights Day, Panama’s Authority for Consumer Protection and Defense of Competition (ACODECO) hosted a forum on “No to the Marketing of Unhealthy Foods Targeted at Girls and Boys.”
    ACODECO’s Administrator, Pedro Meilán, opened the forum by noting the Authority’s role in protecting consumers in Panama and the alarming fact that Panama is […]

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    PROCON: Firms Still Not Obeying Customer Service Rules

    Tuesday, March 10th, 2009

    Recently Brazil’s Justice Ministry (MJ) warned firms that they better get fully into compliance with the customer service decree (“SAC Decree” or “call center decree”) and its related portarias.  Now the consumer protection authority (PROCON) of Brazil’s economic powerhouse, São Paulo (SP), reports on where compliance stands after the Ministry warning and its efforts to […]

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    Public Ministry Opens Inquiry into Marketing of Breakfast Cereals

    Thursday, February 12th, 2009

    Based on filings submitted by the Alana Institute, the consumer group PROTESTE and the Federal University of São Paulo (Unifesp), the Public Ministry (PM) of the State of São Paulo has opened an investigation into the marketing practices of Nestle and Kellogs regarding their breakfast cereals. Alana and PROTESTE tested 18 breakfast cereals of three […]

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    São Paulo Rejoins the National Consumer Information System

    Tuesday, February 10th, 2009

    In a recent post on Brazil’s consumer agencies putting consumer complaints on the internet, I mentioned that the National System of Consumer Defense Information (Sistema Nacional de Informações de Defesa do Consumidor – SINDEC) behind the move is missing a few states, most notably São Paulo (SP), the state representing some 40% of the national […]

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    Justice Ministry to Service Firms: Improve Customer Service, or Else

    Tuesday, February 3rd, 2009

    Regulated service sectors are not complying with Brazil’s new rules on customer service, despite being given a (brief) grace period in order to bring their operations into line. So declared the Justice Ministry’s (MJ) Department of Protection of Consumer Rights (DPDC), which is now handing out fines, naming names, scrutinizing practices and issuing warnings.
    The […]

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    Mexican Consumer Group Demands Vehicle Efficiency Labeling / Los consumidores mexicanos exigen etiquetado de eficiencia y de las emisiones de los vehículos

    Wednesday, January 14th, 2009

    Synopsis in English: A Mexican consumer group, The Power of the Consumer (El Poder del Consumidor – EPC) is calling upon automobile manufacturers to label all new vehicles sold in Mexico regarding their fuel efficiency [kilometers (km) per liter consumed] and greenhouse gas emissions [primarily grams of carbon dioxide (CO2) emitted per km], similar to […]

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