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  • Justice Ministry to Service Firms: Improve Customer Service, or Else

    Tuesday, February 3rd, 2009

    Regulated service sectors are not complying with Brazil’s new rules on customer service, despite being given a (brief) grace period in order to bring their operations into line. So declared the Justice Ministry’s (MJ) Department of Protection of Consumer Rights (DPDC), which is now handing out fines, naming names, scrutinizing practices and issuing warnings.
    The […]

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    LAC Consumer Protection Agencies Agree to Increase Cooperation

    Friday, December 26th, 2008

    When I wrote my Overview of Consumer Law in LAC and Overview of Consumer Authorities in LAC, I somehow overlooked any mention of regional efforts to get the consumer protection authorities (where they exist) to work together.  Let me rectify that first with this post here, and then with appropriate amendments to those two standalone […]

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    Overview of Consumer NGOs in LAC

    Thursday, May 17th, 2007

    The Key Hub
    While not all consumer NGOs in LAC belong to Consumers International (CI) by any means, some of the region’s most active and influential ones do. CI’s Regional Office in Santiago de Chile was created in the 1980s in part to push for the adoption of consumer protection laws in LAC nations, in […]

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    Consumer Protection in LAC V – A Sample Panorama of LAC Consumer News

    Friday, May 11th, 2007

    When I started this series, I promised a five-part overview of consumer protection in Latin America and the Caribbean (LAC). So far I’ve looked at how consumer agencies and consumer NGOs in the region celebrated World Consumer Rights Day, how intergovernmental bodies have influenced the development of consumer law in the region, the […]

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    Consumer Protection in LAC IV – Consumer NGOs in LAC

    Monday, April 23rd, 2007

    To make up for missing World Consumer Rights Day (March 15), I promised to give you a five-part overview of consumer protection in Latin America and the Caribbean (LAC). In Part I, I looked at how consumer agencies and consumer NGOs in the region celebrated the Day. In Part II-A I examined how […]

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