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  • São Paulo Rejoins the National Consumer Information System

    Tuesday, February 10th, 2009

    In a recent post on Brazil’s consumer agencies putting consumer complaints on the internet, I mentioned that the National System of Consumer Defense Information (Sistema Nacional de Informações de Defesa do Consumidor – SINDEC) behind the move is missing a few states, most notably São Paulo (SP), the state representing some 40% of the national […]

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    Justice Ministry to Service Firms: Improve Customer Service, or Else

    Tuesday, February 3rd, 2009

    Regulated service sectors are not complying with Brazil’s new rules on customer service, despite being given a (brief) grace period in order to bring their operations into line. So declared the Justice Ministry’s (MJ) Department of Protection of Consumer Rights (DPDC), which is now handing out fines, naming names, scrutinizing practices and issuing warnings. The […]

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    LAC Consumer Protection Agencies Agree to Increase Cooperation

    Friday, December 26th, 2008

    When I wrote my Overview of Consumer Law in LAC and Overview of Consumer Authorities in LAC, I somehow overlooked any mention of regional efforts to get the consumer protection authorities (where they exist) to work together.  Let me rectify that first with this post here, and then with appropriate amendments to those two standalone […]

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