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  • Justice Ministry to Service Firms: Improve Customer Service, or Else

    Tuesday, February 3rd, 2009

    Regulated service sectors are not complying with Brazil’s new rules on customer service, despite being given a (brief) grace period in order to bring their operations into line. So declared the Justice Ministry’s (MJ) Department of Protection of Consumer Rights (DPDC), which is now handing out fines, naming names, scrutinizing practices and issuing warnings. The […]

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    Regional Economic Integration and Consumer Protection

    Thursday, October 11th, 2007

    Next week the Research Group on International and Comparative Consumer Law (Groupe de recherche en droit international et comparé de la consommation – Gredicc) of the University of Quebec at Montreal (Université du Québec à Montréal – UQÀM) will be hosting an interesting international conference on "Regional Economic Integration and Consumer Protection in the Americas […]

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    Consumer Protection in LAC III – Consumer Agencies in LAC

    Wednesday, April 18th, 2007

    To make up for missing World Consumer Rights Day (March 15), I promised to give you a five-part overview of consumer protection in Latin America and the Caribbean (LAC). In Part I, I looked at how consumer agencies and consumer NGOs in the region celebrated the Day. In Part II-A I examined how intergovernmental bodies […]

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