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  • PROCON: Firms Still Not Obeying Customer Service Rules

    Tuesday, March 10th, 2009

    Recently Brazil’s Justice Ministry (MJ) warned firms that they better get fully into compliance with the customer service decree (“SAC Decree” or “call center decree”) and its related portarias.  Now the consumer protection authority (PROCON) of Brazil’s economic powerhouse, São Paulo (SP), reports on where compliance stands after the Ministry warning and its efforts to […]

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    Justice Ministry to Service Firms: Improve Customer Service, or Else

    Tuesday, February 3rd, 2009

    Regulated service sectors are not complying with Brazil’s new rules on customer service, despite being given a (brief) grace period in order to bring their operations into line. So declared the Justice Ministry’s (MJ) Department of Protection of Consumer Rights (DPDC), which is now handing out fines, naming names, scrutinizing practices and issuing warnings.
    The […]

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