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  • Justice Ministry to Service Firms: Improve Customer Service, or Else

    Tuesday, February 3rd, 2009

    Regulated service sectors are not complying with Brazil’s new rules on customer service, despite being given a (brief) grace period in order to bring their operations into line. So declared the Justice Ministry’s (MJ) Department of Protection of Consumer Rights (DPDC), which is now handing out fines, naming names, scrutinizing practices and issuing warnings.
    The […]


    Brazil Creates a National Consumer Defense School

    Saturday, August 11th, 2007

    Synopsis in English: Brazil’s Justice Ministry (MJ) just announced the creation of a National School for Consumer Defense (ENDC). MJ has overall responsibility for implementing the Consumer Code and coordinating the the National Consumer Defense System (Sistema Nacional de Defesa do Consumidor – SNDC) created by the Code (click here for a brief explanation […]


    Overview of Consumer Authorities in LAC

    Thursday, May 17th, 2007

    Classifying the National Entities
    Putting aside for the moment the complex and unique Brazilian system (discussed below), are there distinctive ways LAC nations organize who is charge of setting consumer protection policy and defending consumer interests?
    I have yet to see anyone else suggest a typology for consumer entities (in LAC or elsewhere), so here’s my stab […]


    Consumer Protection in LAC III – Consumer Agencies in LAC

    Wednesday, April 18th, 2007

    To make up for missing World Consumer Rights Day (March 15), I promised to give you a five-part overview of consumer protection in Latin America and the Caribbean (LAC). In Part I, I looked at how consumer agencies and consumer NGOs in the region celebrated the Day. In Part II-A I examined how […]