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Loading ...PROCON: Firms Still Not Obeying Customer Service Rules
Tuesday, March 10th, 2009Recently Brazil’s Justice Ministry (MJ) warned firms that they better get fully into compliance with the customer service decree (“SAC Decree” or “call center decree”) and its related portarias. Now the consumer protection authority (PROCON) of Brazil’s economic powerhouse, São Paulo (SP), reports on where compliance stands after the Ministry warning and its efforts to […]
Cell Phone Recycling in Mexico
Monday, June 9th, 2008Synopsis in English: One of the downsides of being so long away from regular blogging is the tremendous backlog of things I wish to cover. This is one — the good news that as of end-April, Nokia and Movistar have taken their cell phone recycling efforts to Mexico. Movistar is a subsidiary of Spain’s Grupo […]
A Cell Phone Recycling Deal for Chile
Tuesday, April 24th, 2007Movistar and Nokia have announced a major cell phone recycling program for Chile. Movistar is a subsidiary of Spain’s Grupo Telefónica that is Chile’s leading mobile telephone service provider (5.5 million clients by end-2006, versus 5 million for Entel PCS and 2 million for Claro). Under the program, “ReciclaMe” (“recycle me”) drop off points (such […]
Major Cell Phone Recycling Deal for Brazil
Thursday, November 30th, 2006In an earlier article, I asked how long would it take for Latin America and the Caribbean (LAC) to wake up to its looming end-of-life (EOL) cellular telephone (“cell phone”) problem. Evidently some have already awakened. On Tuesday ReCellular Inc., a Michigan-based collector, reseller and recycler of used wireless cell phones and their accessories, has […]